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AI Assistant Best Practices

Tips to get the best results when using the AI Assistant.

Written by Madie Whalen
Updated over a week ago

Not sure what to ask? Not sure how to ask it? This article outlines the types of questions and requests you can make to our AI, how to phrase your prompt, and benefits of our unique insurance-trained model.


What to Ask the AI Assistant

You can ask the AI Assistant about almost anything related to insurance brokerage work and policy documents. The AI Assistant can also help you iterate on your outputs or generate new supporting content like summaries in Word or Excel, draft email samples, and more.

Common examples include:

1. Policy & Coverage Questions

  • "Is the policy submission occurrence-based or claims-made, and what is the retroactive date?"

  • "Does this policy cover damage to my client's building that occurred while my insured was performing renovation work?"

  • "Explain the Dependent Business Interruption coverage limit to my non-technical client."

2. Form, Endorsement & Wording Analysis

  • "Compare the crime insurance endorsements in the Chubb and Travelers policies—specifically the employee theft coverage limits, discovery periods, and any exclusions for inventory shortages."

  • "This Absolute Pollution Exclusion endorsement was added to my client's property policy—does this mean damage from mold or lead paint is no longer covered?"

  • "Is this waiver of subrogation endorsement blanket (applies to all contracts) or scheduled (applies only to named parties), and does it affect claims against the landlord?"

  • "How does this Limited Pollution Liability endorsement modify the base CGL policy—does it provide affirmative coverage or just narrow an existing exclusion?"

3. Output Edits

  • "Add a one-page premium summary table showing the total premium, key coverage limits (GL, Property, Auto, Umbrella), deductibles, and effective dates."

  • "Add the insured's three location addresses and building values above the property and liability coverage sections."

4. Coverage Scenario Analysis

  • "My client's subcontractor caused water damage while installing plumbing at a customer's office—would the client's CGL policy or the subcontractor's policy respond first, and is there any contractual liability coverage?"

  • "Would this cyber liability policy respond to a ransomware attack that encrypted my client's servers and demanded a $50,000 bitcoin payment, including business interruption losses during the 5-day shutdown?"

5. Renewal & Marketing Support

  • "List the key underwriting questions I should ask for a food processing plant with 150 employees, including safety protocols, equipment maintenance, and recall procedures."

  • "What information will underwriters need for a metal fabrication shop with welding operations—should I include fire suppression details, employee training records, and contract values?"

6. Client Communications

  • "Draft a professional email explaining to my client why their commercial property premium increased 18% this year due to two water damage claims and increased replacement cost values."

  • "How do I explain to my restaurant client why the insurer is requiring a warranty that all deep fryers must have automatic fire suppression systems installed within 60 days?"

7. Claims & Notice Concepts (Not Legal Advice)

  • "Does this claims-made professional liability policy require that claims be reported within 30 days of the incident, or only within the policy period, and what happens if my client is late?"

  • "How might this athletic and recreation exclusion affect coverage for a slip-and-fall claim if a customer was injured in the client's gym during a yoga class?"

8. Efficiency & Workflow Help

  • "Clean up this coverage summary I drafted for a client—make it more professional, remove jargon, and organize it by coverage type with bullet points."

  • "Turn my handwritten renewal meeting notes into a polished proposal summary with sections for current coverage, gaps identified, and recommended changes."


Phrasing Your Request

The AI Assistant performs the best when your instructions are clear. Phrase your questions or requests like you might to a real person.

1. Be specific about the task you want done

Say exactly what you want as an output, including context when relevant:

  • “Summarize this policy for a non-technical client in 3–4 bullet points.”

  • “Compare the two Asbestos Exclusions and tell me which is more restrictive”

Avoid:

  • Being too vague. Saying “email” alone doesn’t provide the AI Assistant enough guidance.

2. Include a reference to actual wording

If it’s about coverage, forms, or endorsements, include the wording:

  • Paste the exact clause / endorsement text, or

  • Upload the policy/endorsement using the + icon to the left of the text box.

Then ask something like:

  • “For a small contractor client in Ontario, explain what this faulty workmanship exclusion does, in language they’ll understand.”

  • “Highlight any material coverage restrictions in this endorsement.”

3. Be clear about the result you want

Focus on what you need to know for brokerage work:

  • “For this scenario, which policy is most likely to respond based on this wording?”

  • “What are the main coverage pitfalls here that I should flag to my client?”

4. Aim for one main goal per question

Instead of:

  • “Explain this policy, analyze coverage for three scenarios, draft an email, and give marketing tips.”

Break it up:

  • “First: summarize key coverages and major exclusions for a client.”

  • “Next: analyze this specific claim scenario.”


What NOT to Ask

There are a few categories where you shouldn’t rely on the AI Assistant or may confuse the model.

1. Client-Specific Legal / Tax / Financial Advice

Such as:

  • Deciding whether specific wording is legally enforceable or compliant with law

  • Tax treatment of premiums or claims

  • Legal duties of directors/officers beyond what’s in the policy wording

2. Advice on Breaking Laws or Regulations

  • The AI Assistant won’t help with anything deceptive, non-compliant, or misleading.

3. Specific Form/Endorsement Details Without Wording

  • Be sure to attach or paste the actual wording the AI Assistant should refer to. It cannot guess based on the title or code alone.

4. Binding Authority, Limits, or Premium Decisions

  • The AI Assistant is there to support your decision-making process by providing insight and helpful information — not make binding or suitability decisions for you.

5. Product / Website Navigation & Support

  • Use the blue Intercom chat bubble in the lower right corner of the Coverflow platform to talk to the team about product support.

6. Anything Requiring Real-Time External Data

  • The AI Assistant can’t reference current rates, markets, or live wordings. You need to provide the text/documents you want to analyze, or ****share a URL to a website you’d like the AI Assistant to reference.

7. Editing Company-Specific Language

  • Proposal templates often feature materials with non-editable, department-approved language, such as About the Agency pages, legal disclosures, and/or other materials with binding language. The AI Assistant will not edit these pages.


Where to Ask

You can use the standalone AI Assistant feature located on the left side menu of the Dashboard to help you with iterating, editing, or understanding your outputs.

Here you can pose insurance-related questions or create content by uploading documents with the + button located on the left of the chat box.

Each Coverflow output has it’s own AI Assistant readily available. Use the chat section located to the left of your output to ask a question, edit your output, or make a supporting request.


Disclaimer

NOTE: AI sometimes produces inaccurate or misleading outputs. You assume all risk associated with your use of the outputs, and it is your responsibility to check them for accuracy and completeness. If you ever notice an inaccuracy, please contact our team via Intercom—we will investigate and use it to improve the AI in the future.

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